Terms and Conditions – Emirates Desert Tours

Last updated: 15 November 2026

The short version

Your booking is confirmed when we send you a written confirmation with your pickup time.
No deposit for standard bookings. You pay at pickup.
Free cancellation up to 24 hours before your pickup time.
Prices are in UAE dirhams (AED) and include VAT unless we say otherwise.
Dune bashing is not suitable for pregnant guests or anyone with back, neck or heart problems. They can still enjoy the camp, dinner and shows.
If weather or safety forces us to cancel, you choose a new date or a full refund of anything you paid.

1. Who we are

Emirates Desert Tours (“we”, “us”, “our”) is a tour operator licensed by Dubai’s Department of Economy and Tourism, licence number 968820. Our office is at Office 408, Greece Cluster L06, International City, Dubai, United Arab Emirates.

These terms apply to every tour and service you book with us, whether you book through our website, WhatsApp, phone, email or in person. By making a booking you confirm that you have read and accept these terms on behalf of yourself and everyone in your group.

2. Bookings

Send us your tour, date, number of guests and pickup location. A request, a price quote or a message on our website is not a booking.
Your booking is confirmed only when we send you a written confirmation (WhatsApp, SMS or email) with your tour, date, number of guests, price and pickup time.
Please check your confirmation. Tell us straight away if anything is wrong, because we plan vehicles, seats and meals from it.
The person who makes the booking must be 18 or older and is responsible for the whole group, including payment.
Please give us a working phone or WhatsApp number. We use it to confirm your pickup and to contact you on the day.

3. Prices and what’s included

All prices are in UAE dirhams (AED) and include VAT unless stated otherwise.
Shared tours are priced per person. Private and VIP tours are priced per vehicle, for up to 6 guests per vehicle.
Each package includes only what is listed for that package on our website or in your confirmation. Hotel pickup and drop off within Dubai and Sharjah is included unless stated otherwise.
Extras such as quad bikes, dune buggies, professional photos, special dietary meals, celebrations or pickup outside our normal areas are charged separately. We will always tell you the price before you agree to an extra.
Child rates are available on request and are confirmed at booking.
Once your booking is confirmed, we will not raise your price, except where you change the booking (for example, adding guests or extras).

4. Offers and promotions

Each offer applies only to the tours, dates and booking period stated with it. For example, the Private Desert Safari at AED 799 (standard price AED 999) and the VIP Desert Safari at AED 999 (standard price AED 1,299) apply to bookings made by 30 November 2026.
A crossed-out price is our standard price for that tour outside the offer.
Offers cannot be combined with other discounts unless we say so in writing, have no cash value and are subject to availability.
The offer price is the one shown in your written confirmation.

5. Payment

For standard bookings there is no deposit. You pay the full amount at pickup, in AED, using the payment methods we confirm with your booking.
For large groups, corporate events, special dates or custom tours, we may ask for a deposit or full payment in advance. If so, we will tell you the amount, the deadline and the refund terms in writing before you pay.
Card payments may carry a fee charged by the payment provider. We will tell you before you pay.

6. Pickup and timing

We confirm your exact pickup time the day before or on the day of your tour. Evening tours usually pick up around 2:00 PM in winter and 3:00 PM in summer.
Please be ready at your hotel lobby or agreed pickup point at your pickup time. Traffic can make us a little early or late, and your driver will message or call you.
If we cannot find you or reach you by phone within 15 minutes of your pickup time, the driver may need to leave so the rest of the group is not delayed. This is treated as a no-show.
Tour durations and times are approximate and can change with traffic, weather, sunset times and group size.

7. Cancellations and changes by you

Free cancellation: you can cancel free of charge up to 24 hours before your pickup time. Please message us on WhatsApp or call so we can release your seats.
Late cancellation or no-show: if you cancel less than 24 hours before pickup or do not show up, any deposit or prepayment may be kept to cover the vehicle, camp and meals already arranged for you. For pay-at-pickup bookings, we may ask for prepayment on future bookings.
Changing your date or group size: tell us as early as possible. We will do our best to move you to another date or adjust your booking, subject to availability. A change of package may change the price.
If you leave a tour early, or choose not to take part in an activity, we cannot offer a refund for the unused part.
If you paid in advance and are owed a refund, we will send it to the original payment method within 14 working days. Your bank may take longer to show it.

8. Cancellations and changes by us

Desert tours depend on weather and safety. We may cancel, shorten or change a tour because of sandstorms, rain, fog, extreme heat, road closures, government instructions or any other safety reason.
If we cancel before your tour starts, you can choose a new date or a full refund of anything you paid. If we have to change part of the tour, we will offer a fair alternative or a partial refund for the part you missed.
During Ramadan, official mourning periods or when authorities require it, live shows and music at the camp may be paused or changed. Dune bashing, the camel ride, the sunset stop and dinner normally still run, and we will tell you what to expect when you book.
In rare cases we may need to change your vehicle, driver or camp to one of the same standard.

9. Health and safety

Dune bashing involves fast driving over sand dunes with sudden movement. It is not suitable for pregnant guests, anyone with back, neck or heart problems, recent surgery, or any condition that could be made worse by bumpy motion. These guests can still join the camp, dinner and shows. Please tell us when you book.
Seat belts must be worn at all times in the vehicle. You can ask your driver for a gentler drive at any time.
Please tell us about any medical condition, mobility needs or food allergies when you book. Our BBQ dinner includes vegetarian options, but meals are prepared at a shared camp and we cannot guarantee they are free of all allergens.
Follow the instructions of your driver and camp staff. They may refuse an activity, or stop it, if they believe it is unsafe for you or others. In that case no refund is due for that activity.
Guests who appear to be under the influence of alcohol or drugs may be refused for safety reasons, without a refund.

10. Children

Children are welcome on our tours and must be with a responsible adult at all times.
Please tell us the ages of all children when you book so we can arrange suitable seating and a family-paced drive. Child car seats are available on request.
For very young children we recommend a lighter dune drive, and our team may advise against some activities for safety reasons.

11. Quad bikes, buggies and add-ons

Quad bikes, dune buggies and similar activities are optional and paid separately unless your package includes them.
Minimum ages, driving rules and safety equipment for these activities are set by the operator for safety. You must follow the briefing, wear the safety gear provided and stay on the guided route.
You may be responsible for damage caused to vehicles or equipment through careless use or by ignoring safety instructions.

12. Your conduct

Please respect UAE laws, local customs, our staff and other guests. Modest clothing is appreciated at the camp.
We may end the tour for anyone whose behaviour is unsafe, abusive or illegal, without a refund.
You are responsible for any damage you or your group cause to our vehicles, camp or equipment.

13. Belongings

Please keep your phone, cameras, bags and valuables with you. We will help you look for anything left behind, but we cannot accept responsibility for items that are lost, damaged or stolen during the tour, unless this is caused by our negligence.

14. Our responsibility to you

We provide our tours with reasonable care and skill, using licensed drivers and maintained vehicles.
Desert activities carry some natural risk. By taking part, you accept the normal risks of these activities when they are carried out properly.
Except where UAE law does not allow it, our total responsibility to you for any booking is limited to the price you paid for that booking. We are not responsible for indirect losses, such as missed flights or other plans, caused by delays outside our control.
Nothing in these terms limits our responsibility for death or personal injury caused by our negligence, or any other responsibility that cannot be limited under UAE law.
Some services, such as desert camps and add-on activities, may be provided by trusted local partners. We choose them carefully and remain your point of contact for your booking.

15. Photos and videos

Our team may take photos or videos during tours. We will ask your permission before we use any photo in which you can be recognised on our website, social media or adverts. You can ask us to remove a photo of you at any time.

16. Privacy

We use your details only to manage your booking, contact you about it and improve our service. Read our Privacy Policy to see how we collect, use and protect your personal information.

17. Complaints

If something is not right, please tell your driver or message us on the day so we can fix it straight away. If you are still not happy, contact us within 7 days of your tour at book@emiratesdeserttours.com or on WhatsApp +971 54 144 7273. We will reply within 3 working days and aim to resolve every complaint fairly. You can also contact Dubai’s Department of Economy and Tourism.

18. Law and jurisdiction

These terms are governed by the laws of the Emirate of Dubai and the federal laws of the United Arab Emirates. The courts of Dubai have jurisdiction over any dispute that cannot be resolved between us.

19. Changes to these terms

We may update these terms from time to time. The version on this page when you make your booking applies to that booking.

20. Contact us

Emirates Desert Tours
Office 408, Greece Cluster L06, International City, Dubai, United Arab Emirates
WhatsApp and phone: +971 54 144 7273
Email: book@emiratesdeserttours.com
Licensed by Dubai’s Department of Economy and Tourism, licence #968820